Frequently Asked Questions
Everything you need to know about shopping with ATLUS Shop.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
How do I determine my size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At ATLUS Shop, we are committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and low-impact dyes to reduce our environmental footprint.